We spent years to evaluate the expectations and needs of our customers.
A: Travelers arrive from all over the world to begin our tours and it is not possible to include international airfare in our prices. If you need assistance to arrange flights, please feel free to let us know.
A: We recommend you book a tour 1 month prior to your departure date. It's better to place the reservation as early as possible.
A: The lead passenger on your booking needs to notify us of the cancellation in writing, quoting the booking reference and the reasons for cancelling via email. We cannot accept any cancellations over the phone.
A: Some email internet providers can mark general emails such as those sent from us as "spam." Please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days, and then your email system will automatically delete them.
A: You can choose pay us via credit card or Paypal.
A: Travel insurance gives travelers coverage for unforeseen problems, from a cancelled flight to a serious illness—or in rare cases, even an act of terrorism or the financial default of a travel supplier.
If an illness, accident, or other covered unforeseen circumstance forces a traveler to cancel or interrupt their plans, they face two major financial losses—money invested in nonrefundable pre-payments, and medical expenses that in many instances may not be covered by health insurance.
A. Face-to-face travel is the only way to really experience a destination, but it also serves to keep the costs down.
We spend your money providing an authentic experience, instead of on lavish hotels and expensive western-style meals. We pass these savings on to you with our low prices.
Another thing you'll notice are the inclusions. While we don't include everything, we do throw in the major highlights of a destination, the things that everyone goes to see. We leave many other activities as options, to provide you the freedom and flexibility to choose what you want to do on a daily basis.
A: If you cancel your booking within 60 days of departure, the penalty is 5% loss, if you cancel within 30 days, it is 15%, and if you cancel within 7 days, it is 40%. Because of this, we highly recommend taking out an All-Inclusive Insurance policy.A comprehensive travel insurance plan can provide trip cancellation coverage for the traveler's vacation investment—the insurance company reimburses the traveler for all pre-paid, nonrefundable expenses for a covered loss.
A. All documentation is sent electronically by email. Shortly after we receive your payment we will send you your initial documents. Final documentation will be sent by email no later than two weeks prior to the departure.
A: Every 21 HOLIDAYS tour departure is guaranteed to run. Once you've booked and paid, that's it. Your trip won't be cancelled by us for any reason (beyond harsh weather or safety issues).
A: The availability listed on our website is updated every minute however on some tours we must confirm arrangements with our people on the ground, a process which usually takes no more than 24 hours. When you book online you will receive a follow-up email confirming your arrangements or a timeframe for when they will be confirmed.
A: Breakfast is not included in our tours, but you can order on your own in the hotels.
A: Laundering service is available in your hotel and cruise ship. You will fill in a laundry form and then put this form and your cloth for laundry in the laundry bag in your room. Then you call the laundry service of the hotel, a laundry attendant will go up and collect your cloth. They will be delivered back to your room after finished. Normally if you have the laundry done in the morning, they will be finished next day. But you can ask for the express service if you need your cloth back quicker. You can pay the fare for the laundry when you check out.
A: No, usually all rooms in the hotels are equipped with water heaters or thermos bottles. Boiled water will be offered by the hotel free of charge. Some hotels provide 2 bottled water daily free of charge. Bottled water is also widely available in stores, restaurants and street kiosks.
A: The hotel staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted because they are subject to availability.
A. Most of our trips do not have a single supplement. This means that the accommodation is on a twin share basis and, if you are travelling on your own, you will be sharing a room with another traveller of the same sex. Some tours have an optional single supplement or rarely a mandatory single supplement.
An optional service that may be available is called "My Own Room". This service allows solo travellers to request their own private room while on tour. The cost and the details vary by trip, so please refer to each trip summary page for details.
A. Yes, in most cases we can arrange additional accommodation at our starting or ending hotels. Please contact us for price information. We will give you the name of a hotel you can contact directly if we are unable to provide you with the extra nights.
A: Our services depart from designated meeting points, usually, it's the hotel lobby. You will receive exact instructions which is sent confirming your order.
A: Tour Includes:
1.Entrance fees of all attractions mentioned in the itinerary.
2.Meals as listed in the itinerary, B= Breakfast; L= Chinese lunch; D= Chinese dinner; SD=show & dinner.
3.Professional tour leader throughout.
4.Domestic flights （Economy-class） or trains as listed 、airports taxes and fuel surcharges.
5.Hotels (on double occupancy basis) as specified in the itinerary. If a single room is required, the single room supplement will be charged.
6.Service charge & Government taxes
A: No. According to China's regulation, individual travel to Tibet is not allowed. You have to join a group and we can help you find one at any time.
A. We keep our group sizes low, so you have the freedom to move around and get involved with your surroundings, as well as more personal attention from our tour leader. This intimate size ensures that your group will not crowd your experience. You can expect up to 16 travelers on a trip but the average is 10.
A. For privacy reasons we cannot provide you with advance details on your traveling companions. However, our tours appeal to a wide range of travellers, most of whom share an adventurous spirit and a desire to experience these destinations at a grass-roots level. Our tours are conducted in English and so they attract many travellers from North America, UK, Australia, New Zealand and Europe.
A. Tips are not included in the tour price and tipping is entirely at your discretion. Our tour documentation includes suggested tipping amounts.
A: Keep in mind that you will normally have to carry your own luggage on and off buses and trains and up and down hotel staircases.
A:Requirements for travel visas vary widely depending on your nationality and your destination. Although we are unable to arrange visas on your behalf. If you do require a visa you can arrange them yourself or use the services of a travel agent or visa processing company.
A: Residents of most countries can enter Hong Kong without applying for a visa in advance and are allowed to stay for 90 days.
A: After Hong Kong returned to China in 1997 and Macau returned to China in 1999, many foreigners choose to apply for China Visas in Hong Kong and Macau because it is much easier to apply for China Visas in the two places than in their home countries.
But passport holders of 33 countries can not apply for China Visa in Hong Kong and Macau any more. The 33 countries are (listed alphabetically) Afghanistan, Algeria, Bangladesh, Congo, Egypt, Gambia, Ghana, Guinea, India, Indonesia, Iran, Iraq, Kazakhstan, Kirgizstan, Libya, Malaysia, Mali, Mauritania, Morocco, Nepal, Nigeria, Pakistan, Philippines, Saudi Arabia, Sierra Leone, South Africa, Sri Lanka, Sudan, Syria, Tajikistan, Tunisia, Turkey and Uzbekistan.
The situation may change at any moment. We suggest our customers enquire Chinese embassies in their home countries before they go to Hong Kong or Macau to apply for China Visas.
A. Tour specific information on transportation can be found on the tour summary page however in most cases we use public transportation. We've found that how you get there significantly influences the tone of your journey and public transportation allows face-to-face interaction with the local people.
A. Most of our tours do not include airport transfers and so we recommend you arrange a taxi on arrival (this is the most economical and efficient way of getting you to your hotel). If you would prefer a pre-arranged transfer these are usually available at an additional cost - please contact us for more information.
A: The cruise will allow you to enjoy some unique sights including superlative natural scenery, important historical sites. Some of the highlights from Chongqing to Yichuan are:
Chaotianmen Gate: Chaotianmen Gate is the largest harbor on the upper reach of the Yangtze River. It is an amazing place where the brown, muddy Yangtze meets the clear Jialing River.
Fengdu Ghost City: It is said to be the home of devil. The whole place has an eerie feel to it with deserted streets, tower blocks, empty shops and banks.
Shibaozhai: Shibaozhai is a rectangular rock with sheer cliffs, standing on the riverside. A 12-storey red wooden pagoda with upturned eaves stand on the top.
Lesser Three Gorges: The Lesser Three Gorges refers to the three separate valleys of the Daning River with the names of Dragon Gate Gorge, Misty Gorge and Emerald Gorge. The gorges are truly spectacular. Sheer cliffs soar up towards the sky from the brown-green water. Mountain tops hover above the ribbon of mist, disconnected from their roots.
Shennong Sream: Shennong Stream is a tributary of the Yangtze River. The crystal clear steam flows swiftly from north to south through deep gorges.
Baidi City(White Emperor City): Baidi City clings to grand hills and cliffs. It is well known as "the Poet City". Many ancient scholars once visited it and left many literary relics.
Gezhou Dam: The dam is 2,606 meters long and 70 meters high. There will be 5 ship locks and even an elevator to lift smaller ships over the dam.
Note:You may only see some of those sights along your trip, which depends on the ship you take.
A: Most cabins do not have balconies.
A: Yangtze River Cruise operators reserve the right to cancel a scheduled sailing if they do not receive enough bookings for the sailing. This situation is more likely to occur during July and August but can also occur in September and October. The cancellations can occur even though they have previously confirmed the reservation made by 21 HOLIDAYS for our customers. Cancellation of a sailing usually occurs 15-30 days before the scheduled date but can be as little as 7 days before the sailing.
In the event that a cruise is cancelled we will do everything possible to rebook immediately on another ship, so that inconvenience is minimized. It is possible that an additional expense may be applicable if the available ship is more expensive than that of the original booking.
Please be assured that these events are beyond our control but we are here to serve you and will do all in our power to make your trip as smooth as possible.
A: Professional medical services are available on almost all cruise ships and every ship has a doctor on call and two registered nurses in attendance.
A: The organized activities include shore excursions and activities on board. On a cruise, the choice is yours. You may do what you want. You can do it all or just relax on the deck.
A: The standard cabins are from 8 to 16 sq.meter not including bathroom. Most cabins measure 10- 12 sq. meter. Some rooms have 2 sq. meter private balconies.
A: Although there are no nonsmoking cruise ships, all ships do have designated nonsmoking areas, including most cabins, restaurants (including main dining rooms), and public areas.
1. Cruise accommodation
The cruise accommodation is based on two persons sharing one cabin with private facilities in all relevant locations. If a single client requests a cabin alone, the single cabin supplement will be charged.
2. The cruise shore excursion in groups and daily activities.
These activities are subject to the arrangements made by the cruise company and subject to change without prior notice.
3. Food & beverage
On the cruise daily Continental breakfast, Chinese lunch and dinner are served. The beverage arrangements are subject to policies of different cruise companies.
A: Generally, the cruise price does not include specialty drinks like sodas, specialty coffees, and alcoholic beverages; meals in alternative restaurants; spa and salon services; exercise classes like yoga and Pilates; casino gaming; organized shore excursions; photographs; medical services; gratuities; and gift shop purchases.